Frequently asked questions

You can contact our Client Service department:

• via the following email address: clientservices@isabelmarant.com
• via WhatsApp
• via the Contact Us page
  
• by phone: +33 9 69 32 15 35 (France) or +1 646 666 3025 (USA) (from 9 AM to 12 PM)

Our agents will be happy to assist you Monday-Friday, from 10am to 6pm (CET).

In accordance with your right of withdrawal, you may return your order or certain items within 14 days of receiving your order. Return fees will be deducted from the refunded amount of your order.
You will find below the table to view return fees for each country.

You have several options to exercise your right of withdrawal and request a return:

• by scanning the QR code on the card included in your parcel,
• from your « My Account » area by selecting the items from your order that you wish to return and then clicking on « Return my order »,
• from the website homepage via the « Request a return » or "Right of withdrawal",
• click directly on this link.

You can then download the shipping documents as well as your return label.

Once your return is approved and processed, you will receive a confirmation email. Refunds are issued within 15 business days after our Atelier receives your item(s). The amount will be credited back to your original payment method in the same currency used for your order.

Once your order is confirmed, it’s immediately sent to our Atelier for processing to ensure the fastest delivery. As such, it can no longer be changed or canceled. However, upon receiving your order, you have 14 days to request a return (right of withdrawal) for any or all items in the order. You will then have another 15 days to return the item(s) to us. Isabel Marant pays for all costs associated with your return.

Please contact our Client Service. Our ambassadors will be delighted to assist you.

There are several ways to track your order:

• In the "My Account" section of the website;
• Via the email that you receive when your order is shipped;
• In the "Track my order" section at the bottom of our website by entering your order number and email address.