How can I return my order or an item?
As per your right of withdrawal, you may return any or all of the items in your order within 14 days after receiving it. You will find below the table for consulting the return fee for each country. The amount will be deducted from the final refund.
A declaration of your return is required. To obtain this, you have several options:
- scan the QR Code found on the card inserted into your package
- go to the "My Account" area
- click directly on this link.
You can then download the shipping documents as well as your return label.
| Country | Return fee |
| Albania, Algeria, Armenia, Azerbaijan, Bahrain, Bosnia and Herzegovina, Bulgaria, Czech Republic, Egypt, Georgia, Hungary, Iceland, Israel, Ivory Coast, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Lebanon, Liberia, Liechtenstein, Macedonia, Madagascar, Moldova, Montenegro, Morocco, Oman, Poland, Qatar, Romania, San Marino, Saudi Arabia, Serbia, South Africa, Tunisia, Turkmenistan, Uzbekistan | 10 € |
| Argentina, Brunei, Chile, Colombia, Guatemala, India, Indonesia, Malaysia, Mexico, New Zealand, Panama, Paraguay, Peru, Philippines, Singapore, Suriname, Thailand, Venezuela, Vietnam | 12 $ |
| Switzerland | 10 CHF |
| Australia | 18 $ (AUD) |
| Canada | 20 $ |
| Denmark | 75 kr |
| Norway | 113 kr |
| Sweden | 110 kr |
| Hong Kong, Macau, Taiwan | 110 $ (HKD) |
| Japan | 1900 ¥ |
| South Korea | 17000 ₩ |
| United Arab Emirates | 44 AED |
| United Kingdom | 8 £ |
GUESTS
