Frequently asked questions

As per your right of withdrawal, you may return any or all of the items in your order within 14 days after receiving it. You will find below the table for consulting the return fee for each country. The amount will be deducted from the final refund.

A declaration of your return is required. To obtain this, you have several options:

• scan the QR Code found on the card inserted into your package
• go to the "My Account" area
• click directly on this link.

You can then download the shipping documents as well as your return label.

Once your return is approved and processed, you will receive a confirmation email. Refunds are issued within 15 business days after our Atelier receives your item(s). The amount will be credited back to your original payment method in the same currency used for your order.

Once your order is confirmed, it’s immediately sent to our Atelier for processing to ensure the fastest delivery. As such, it can no longer be changed or canceled. However, upon receiving your order, you have 14 days to request a return (right of withdrawal) for any or all items in the order. You will then have another 15 days to return the item(s) to us. Isabel Marant pays for all costs associated with your return.

Please contact our Client Service. Our ambassadors will be delighted to assist you.

There are several ways to track your order:

• In the "My Account" section of the website;
• Via the email that you receive when your order is shipped;
• In the "Track my order" section at the bottom of our website by entering your order number and email address.

You can contact our Client Service department:

• via the following email address: clientservices@isabelmarant.com
• via WhatsApp
• via the Contact Us page

Our agents will be happy to assist you Monday-Friday, from 10am to 6pm (CET).